This is a high-level summary of the terms of the rescue.co membership.
Read the full Rescue.co Membership Terms and Conditions here. >Every membership comes with getting you prepared. This includes access to the membership portal to organize emergency information which helps us during an evacuation.
The dispatch centre is available 24/7/365 to assist during any emergency. Dispatch also coordinates hospital admissions on your behalf including informing your insurer or providing recommendations on the nearest and most appropriate hospital based on the nature of the call.
This includes all emergencies resulting from an accident, trauma, illness, and medical condition or inter-facility transfers for specialized care.
This includes but is not limited to transport to and from the hospital for immobile patients to attend doctor appointments or reviews, transport of physicians or medical staff for at-home medical consultations, at home delivery of oxygen or medical equipment and any other use of an ambulance dispatch other than for an emergency.
Emergency dispatch is covered only to the extent it is medically necessary to receive immediate medical attention or a medical review assessment before determining if the member requires immediate medical attention. Requests for ambulance dispatch services with no symptoms are not covered.
Once the ambulance treats the member on scene or transfers the member to the hospital, the cost of services while at the hospital including but not limited to the following are not covered: deposit and admission fees, services such as x-rays or any other diagnostic scan.
This includes pre-planned activities such as a party, wedding, sports game or tournament, funeral or really any large gathering where a standby first response team is requested for a predetermined duration of time. This also includes standby services at home for home deliveries.
Services for individuals who are not registered as members.
This policy only covers you and cannot be transferred to other individuals.
Any emergency outside of Kenya.
Any other emergency other than what the membership includes.
Customers who do not have an active membership are not entitled to any of the above listed services; they must pay for any rendered services out of pocket and at a premium, and in advance of receiving the services. All members and customers agree to all terms and conditions set forth here when they engage with rescue.co services, call or message the emergency hotline, or otherwise request emergency assistance.
Customers who do not have an active membership are not entitled to any of the above listed services; they must pay for any rendered services out of pocket and at a premium, and in advance of receiving the services. All members and customers agree to all terms and conditions set forth here when they engage with rescue.co services, call or message the emergency hotline, or otherwise request emergency assistance.
By signing up for a rescue.co Membership on the rescue.co website, in person, over the phone, or through one of our integrated partner applications, or by requesting rescue.co emergency services as a Customer, you consent to receiving - via email, WhatsApp, and SMS to the email and phone numbers that you share with rescue.co - authorization tokens, membership and payment-related communications (e.g. payment failure, membership renewal notifications), and emergency communications occurring during, or in regards to, an ongoing or recently serviced medical or roadside emergency. We will never share your contact information externally or send unsolicited communications unrelated to membership services, payment processing, login assistance and those related to an ongoing or recently serviced emergency. By calling any of the rescue.co emergency dispatch hotlines, you consent to being recorded for the purposes of quality control monitoring, emergency record keeping, and service improvement.
Every membership comes with getting you prepared. This includes access to the membership portal to organise emergency information which helps us during an evacuation.
The dispatch centre is available 24/7/365 to assist during any emergency. Dispatch also assistance with coordinating towing to the nearest or appropriate garage, and any coordination required with law enforcement.
First Responder Dispatches which includes security response and escort services, road-side assistance and towing.
This includes emergencies following a road accident regardless of whether there is a medical emergency and there is a need for towing services. This also includes situations outside of a road accident where your car breaks down and you need assistance. The following services are included: towing, battery jump starting, fuel delivery assistance, tyre change assistance, extrication and winching services.
This includes situations where you do not feel safe or your safety is being directly threatened. This includes situations such as driving home at night and getting lost or if someone is following you and there is an imminent threat. This includes situations where you are being threatened, attacked, robbed, and/or assaulted. In these situations, we will provide a security escort where our security teams track and trail you until you’re in a safe place and security retrieval where our security teams will rescue you from an unsafe situation.
Any cost once the tow truck arrives on scene to repair the car including but not limited to a battery change, replacement tyres or any other mechanical or cosmetic repairs except for the cost to tow the vehicle.
The cost of replacing the locks in the event the member is locked out of their vehicle.
The cost of refueling the vehicle if the member runs out of gas.
This includes a member partaking in an illegal activity such as driving under the influence of alcohol or other substances, breaking road traffic laws or committing a crime.
The security dispatch services, while still able to mediate the situation when there may be police presence, at no point will they negotiate directly on behalf of the member.
Services for individuals who are not registered as members.
This policy only covers you and cannot be transferred to other individuals.
Any emergency outside of Kenya.
Any other emergency other than what the membership includes.
Customers who do not have an active membership are not entitled to any of the above listed services; they must pay for any rendered services out of pocket and at a premium, and in advance of receiving the services. All members and customers agree to all terms and conditions set forth here when they engage with rescue.co services, call or message the emergency hotline, or otherwise request emergency assistance.
By signing up for a rescue.co Membership on the rescue.co website, in person, over the phone, or through one of our integrated partner applications, or by requesting rescue.co emergency services as a Customer, you consent to receiving - via email, WhatsApp, and SMS to the email and phone numbers that you share with rescue.co - authorization tokens, membership and payment-related communications (e.g. payment failure, membership renewal notifications), and emergency communications occurring during, or in regards to, an ongoing or recently serviced medical or roadside emergency. We will never share your contact information externally or send unsolicited communications unrelated to membership services, payment processing, login assistance and those related to an ongoing or recently serviced emergency. By calling any of the rescue.co emergency dispatch hotlines, you consent to being recorded for the purposes of quality control monitoring, emergency record keeping, and service improvement.
Each membership grants access to the rescue.co member portal, making it easier for you to organize and share your emergency details with our team for efficient response when every minute counts.
Our dispatch centre operates 24/7/365, ready to assist in any emergency. We coordinate your air evacuation to the nearest capable hospital facility, working closely with the hospital on your admission process to ensure your care is seamless.
In case of a serious accident, medical condition, or illness requiring urgent care, our team will arrange for an air evacuation to the closest hospital capable of managing your case. Transport includes both fixed-wing and helicopter evacuations, depending on your location and medical need.
If required, advanced medical equipment and trained personnel accompany you on board, ensuring that your health is stabilized during transport. This service includes basic life support and, when deemed necessary, advanced support for critical conditions.
Our air evacuation cover is exclusively for urgent, medically necessary transport and does not cover disaster-related transport.
Admission, treatment, and diagnostic costs at the hospital aren’t included in your membership.
Only you, the covered member, can receive air evacuation transport in a medical emergency; this benefit cannot be transferred or extended to friends or family unless they hold a membership policy with rescue.co.
Services for individuals who are not registered as members.
The security dispatch services, while still able to mediate the situation when there may be police presence, at no point will they negotiate directly on behalf of the member.
Services for individuals who are not registered as members.
If you travel against medical advice or with an unreported terminal condition, related evacuation costs may not be covered. Similarly, if your condition was previously declined for care by rescue.co or arises from an illness that’s worsened due to your travel, it may be excluded.
Air evacuation services are available within Kenya or East Africa, depending on your plan. If you’re traveling outside these regions, services may be limited.
By signing up for a rescue.co Membership on the rescue.co website, in person, over the phone, or through one of our integrated partner applications, or by requesting rescue.co emergency services as a Customer, you consent to receiving - via email, WhatsApp, and SMS to the email and phone numbers that you share with rescue.co - authorization tokens, membership and payment-related communications (e.g. payment failure, membership renewal notifications), and emergency communications occurring during, or in regards to, an ongoing or recently serviced medical or roadside emergency. We will never share your contact information externally or send unsolicited communications unrelated to membership services, payment processing, login assistance and those related to an ongoing or recently serviced emergency. By calling any of the rescue.co emergency dispatch hotlines, you consent to being recorded for the purposes of quality control monitoring, emergency record keeping, and service improvement.
