Member services

Memberships provide access to these core rescue.co services.

rescue.co medical dispatcher and emergency response coordinator Peris Asanji talking to a client on the dispatch headset

24-hour assistance

Included in all memberships

Expert assistance and end-to-end management of any emergency situation.

Professional advisory, support and response coordination from expert medical dispatchers and Kenya's largest network of first responders.
Get access
24/7 response for any type of emergency situation
On-demand response coordination anywhere in Kenya, anytime.
  • Medical rescue
  • Roadside & vehicle assistance
  • Security response
︁
Largest network of emergency response professionals.
Members have instant on-demand access to Kenya's largest network of emergency response professionals.
︁
Collaborative multi-agency response
Our emergency coordination team is able to send one or multiple response teams from different partners and agencies as needed.
Real-time data and visibility of response teams
Real-time data on available responders, incident progress, and medical care availability, and instant access to the best and closest responders.

Holistic end-to-end incident management

Our medical dispatch and emergency coordination team ...
  • Individualized emergency preparedness
  • We contact your doctor and emergency contacts.
  • ︁
    We help you select the best treatment facility and facilitate urgent admission.
  • ︁
    We coordinate with your insurance provider so you don't have to.

Real-time data on responders and incident progress

Our team uses the Flare dispatch platform to track, coordinate, and dispatch response teams throughout the country. This real-time visibility on available responders, as well as hospital and A&E resources and services means that we can coordinate the quickest route to real care, and make sure no time is wasted in sending the wrong responders or going to the wrong hospital.

Expert advisory from experienced medics, nurses, doctors, and emergency response coordinators

Leverage our team's vast experience in the back of an ambulance, in emergency rooms throughout the region and abroad, and dispatch operations for expert advisory during any emergency situation.

Member hotline is staffed with professional medical dispatchers and emergency response coordinators with years of experience as EMTs, emergency room nurses, doctors, and rescue operations.
A group of rescue.co medical dispatchers and emergency response coordinators standing together in rescue.co uniforms

Comprehensive care in an emergency

Our emergency response coordinators stay on the phone with our members for the duration of the emergency, assisting with over-the-phone care, real-time rescue updates and care coordination.
︁

Call of send for help anytime, anywhere

In the event of an emergency,

︁ call for help
︁  send us a pin
🔘︁ press an integrated SOS button.
🚑︁

We instantly dispatch the best and closest response teams

Our medical and response coordination team uses the Flare Emergency Response platform's real-time responder data to instantly dispatch and coordinate urgent rescues with optimal visibility on available care and treatment options.
︁

We coordinate the optimal response with one or several professional response teams

The largest network of aggregated responders means that we send one or multiple responders, including medical, security, roadside rescue and response professionals to coordinate a collaborative rescue operation.
︁

We provide real-time updates and over-the-phone support while you wait for help

In an emergency, every second can feel like minutes, and every minute matters. Should any member experience an emergency situation, our members expect real-time updates and information about every step of the response operation.

We manage the entire end-to-end response, all the way through urgent care and hospital admission - or until you're safe at home.

We stay on the phone to manage all details of the incident: from the rescue crew dispatch and arrival, to planning the route to care, hospital or urgent care admission, and insurance approvals.

Medical rescue

Included in all memberships

Urgent rescue and medical transport from Kenya's largest network of ambulances.

Medical rescue and urgent care transfer from the largest network of ambulances with the best response times, anywhere in Kenya 24 hours a day.
Become a member
Largest network of responders
24 hours a day, 7 days a week.
Best response times
On-demand response coordination anywhere in Kenya, anytime.
︁
Certified professional responders
We coordinate with your insurance provider, your preferred family doctor, emergency contacts, and the admitting facility to make sure you arrive to receive care quickly, without the hassle of coordinating the many parts of urgent care...
Real-time location and equipment data
Professional emergency dispatchers expert in emergency response coordination help members coordinate the entire rescue.
Facility & urgent care services selection
Our emergency response coordinators stay on the phone with our members for the duration of the emergency, assisting with over-the-phone care, real-time rescue updates and care coordination.
Network coverage throughout Kenya
Real-time data on available responders, incident progress, and medical care availability.

What people are saying.

"Thank goodness my first phone call was to rescue.co. They quickly dispatched security responders and rescued our employee.
“An employee called me in an emergency. . . thank goodness my first phone call was to rescue.co. They quickly dispatched security responders, kept me in the loop of what was happening, and rescued our employee. In case of any emergency, we call rescue.co right away.”

Zoe Cohen, CEO, EchoMobile

"Rescued my first cardiac patient with a previously-impossible emergency transfer. I'm a huge supporter."
“Thanks to rescue.co, I was able to save my first cardiac patient with a previously impossible emergency transfer. I'm a huge supporter of Rescue.co - not just for rescue services, but for the knock-on effects it has for doctors and families."

- Dr. Sheila Maina, ex-Deputy Director of Clinical Services, Laikipia County, current Flare Medical Lead

Roadside rescue and assistance

Optional cover for family and team plans

Towing, breakdown support, fuel delivery, and security assistance on the road.

Roadside assistance and rescue services including towing, breakdown support, and fuel delivery anywhere in Kenya.
Become a member
24/7 roadside assistance anywhere in Kenya
24 hours a day, 7 days a week.
︁
Towing
On-demand response coordination anywhere in Kenya, anytime.
Accident rescue
Professional emergency dispatchers expert in emergency response coordination help members coordinate the entire rescue.
Breakdown support
Real-time data on available responders, incident progress, and medical care availability.
Fuel delivery
Our emergency response coordinators stay on the phone with our members for the duration of the emergency, assisting with over-the-phone care, real-time rescue updates and care coordination.
On-demand security response
We coordinate with your insurance provider, your preferred family doctor, emergency contacts, and the admitting facility to make sure you arrive to receive care quickly, without the hassle of coordinating the many parts of urgent care...

What people are saying.

My car broke down, and I had a response unit on scene within minutes - they towed my car and saved the day.
What could have been a terrible day turned into a good one. I had just signed up to the rescue.co road rescue membership when my car died suddenly on the road. Their team had a tow truck towing my car within twenty minutes. Thanks for making a potentially bad day a happy one.

David Seagon, JW Seagon Insurance, Rescue.co member

David Seagon, the Managing Director of JW Seagon, insurance brokerage in Kenya says rescue.co is time-saving and life-saving
A woman using a mobile phone to access an app integrated to the rescue.co API for safety features like an SOS button.

Business, service, and program integrations

Custom integrations for enterprise and business partners

Service and digital integrations for teams, businesses, apps, and large organizations.

Comprehensive end-to-end rescue and medical coordination, hospital admission and urgent care facilitation in the event of an emergency.
Become a member
︁
Response and 24/7 emergency assistance for your team and customers
Getting to the scene quickly is only the first step of an effective response.

From selecting the right first responders, to recommending the optimal treatment facility based on the emergency type, our medical dispatch and response coordination team manages the entire route to care.
Emergency preparedness
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
Custom app for your team or customers
Let our team help you build and deploy a custom safety/SOS application for your team or customers - or use our API to build all of rescue.co's emergency rescue and response features into your existing applications.
API integrations
Distribute memberships, onboard customers, and provide all rescue.co safety SOS features inside your apps with the rescue.co API.
Secure real-time reporting and alerts
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
︁
Mobility & logistics integrations
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
︁
Insurance, insurtech, and financial services
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
Safety and security applications
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
Rescue.co for Healthcare
We use members' individualized preferences like preferred doctor, treatment facility, emergency contacts, insurance info, and known risk factors in the event of an emergency.

Members provide personalized response or treatment criteria at time of registration, and these are automatically visible to the dispatch and response coordination team when a member requests assistance.
NGO/Government program implementation
Should you require assistance, our response coordination team stays on the phone with our members, contact key people and facilities, and insurance companies, and provides over-the-phone medical intervention instructions to makes sure every detail is handled on your behalf.

What people are saying.

Kenneth Micah, the Regional Manager of Bolt e-hailing taxi app for the East African Region talks rescue.co safety integration
Powering Bolt's safety features for years.
Rescue.co has been powering Bolt's safety features for years - the integrated backend of our in-app SOS button. They're who we rely on for the safety and peace of mind of our partners and customers.

Kenneth Micah, Regional Manager, Bolt

“Response through the touch of a button.
At Sendy we value our driver partners’ well being. Through our rescue.co integration, we provide our drivers with convenient and fast emergency response through the touch of a button."

Elizabeth Mithamo, Head of Operations, Sendy

Elizabeth Mithamo, Head of Operations at Sendy Kenya, talks about the safety benefits of integrating with rescue.co
Dr Jemimah, the founder of Wheels for Life initiative, speaks about the contributions of rescue.co to their donor-based program to save mothers and babies throughout Kenya
“Fantastic implementation partner.
Rescue.co is a fantastic program implementation partner, providing urgent rescue and transfer services, crucial to the success of our initiative to make sure that no woman dies while giving life”

Dr Jemimah, Founder, Wheels For Life

“Their service has been nothing but exceptional.
We have worked with rescue.co for more than one year and their service has been nothing but exceptional. They are super responsive in emergencies. Our riders provide delivery services with peace of mind because they know that rescue.co is there for them."

Priscilla Mahiu, General Manager, Glovo Kenya

Phriscilla Mahiu, General Manager of Glovo Kenya delivery platform, says rescue.co delivers peace of mind to their partners

MEMBER SERVICE

24-hour assistance

Included in all memberships

Expert assistance and end-to-end management of any emergency situation.

Professional advisory, support and response coordination from expert medical dispatchers and Kenya's largest network of first responders.
rescue.co medical dispatcher and emergency response coordinator Peris Asanji talking to a client on the dispatch headset
24/7 response for any type of emergency situation
On-demand response coordination anywhere in Kenya, anytime.
  • Medical rescue
  • Roadside & vehicle assistance
  • Security response
  • Air evacuation
︁
Largest network of emergency response professionals.
Members have instant on-demand access to Kenya's largest network of emergency response professionals.
︁
Collaborative multi-agency response
Our emergency coordination team is able to send one or multiple response teams from different partners and agencies as needed.

Expert advisory from experienced medics, nurses, doctors, and emergency response coordinators

Leverage our team's vast experience in the back of an ambulance, in emergency rooms throughout the region and abroad, and dispatch operations for expert advisory during any emergency situation.

Member hotline is staffed with professional medical dispatchers and emergency response coordinators with years of experience as EMTs, emergency room nurses, doctors, and rescue operations.
A group of rescue.co medical dispatchers and emergency response coordinators standing together in rescue.co uniforms

Holistic end-to-end incident management

Our medical dispatch and emergency coordination team ...
  • Individualized emergency preparedness
  • We contact your doctor and emergency contacts.
  • ︁
    We help you select the best treatment facility and facilitate urgent admission.
  • ︁
    We coordinate with your insurance provider so you don't have to.

Real-time data on responders and incident progress

Our team uses the Flare dispatch platform to track, coordinate, and dispatch response teams throughout the country. This real-time visibility on available responders, as well as hospital and A&E resources and services means that we can coordinate the quickest route to real care, and make sure no time is wasted in sending the wrong responders or going to the wrong hospital.

Comprehensive care in an emergency

Our emergency response coordinators stay on the phone with our members for the duration of the emergency, assisting with over-the-phone care, real-time rescue updates and care coordination.
︁

Call or send for help anytime, anywhere

In the event of an emergency,

︁ call for help
︁  send us a pin
🔘︁ press an integrated SOS button.
🚑︁

We instantly dispatch the best and closest response teams

Our medical and response coordination team uses the Flare Emergency Response platform's real-time responder data to instantly dispatch and coordinate urgent rescues with optimal visibility on available care and treatment options.
︁

We coordinate the optimal response with one or several professional response teams

The largest network of aggregated responders means that we send one or multiple responders, including medical, security, roadside rescue and response professionals to coordinate a collaborative rescue operation.
︁

We provide real-time updates and over-the-phone support while you wait for help

In an emergency, every second can feel like minutes, and every minute matters. Should any member experience an emergency situation, our members expect real-time updates and information about every step of the response operation.

We manage the entire end-to-end response, all the way through urgent care and hospital admission - or until you're safe at home.

We stay on the phone to manage all details of the incident: from the rescue crew dispatch and arrival, to planning the route to care, hospital or urgent care admission and insurance approvals.

MEMBER SERVICE

Medical rescue

Included in all memberships

Urgent rescue and medical transport from Kenya's largest network of ambulances.

Medical rescue and urgent care transfer from the largest network of ambulances with the best response times, anywhere in Kenya 24 hours a day.
Largest network of responders
24 hours a day, 7 days a week.
Best response times
On-demand response coordination from the largest, most distributed network of responders in Kenya.
︁
Certified professional responders
The most experienced and qualified team of medical emergency response coordinators with decades of experience in ambulance rescue and emergency room medicine.
Real-time location and equipment data
Real-time data on available responders, care and treatment options, and incident progress.
Facility & urgent care services selection
Our emergency response coordinators stay on the phone with our members for the duration of the emergency, assisting with over-the-phone care, and insurance, facility & care admission and coordination.
Network coverage throughout Kenya
The most distributed network of responders with teams stationed throughout every county in Kenya.

What people are saying.

"They quickly dispatched security responders, kept me in the loop, and rescued our employee.
“An employee called me in an emergency. . . thank goodness my first phone call was to rescue.co. They quickly dispatched security responders, kept me in the loop of what was happening, and rescued our employee. In case of any emergency, we call rescue.co right away.”

Zoe Cohen, ex-CEO, EchoMobile

"Rescued my first cardiac patient with a previously-impossible emergency transfer. I'm a huge supporter."
“Thanks to rescue.co, I was able to save my first cardiac patient with a previously impossible emergency transfer. I'm a huge supporter of Rescue.co - not just for rescue services, but for the knock-on effects it has for doctors and families."

- Dr. Sheila Maina, ex-Deputy Director of Clinical Services, Laikipia County, current Flare Medical Lead

MEMBER SERVICE

Roadside rescue and assistance

Included in all memberships

Towing, breakdown support, fuel delivery, and security assistance on the road.

This optional add-on to any membership has you and your vehicles covered on every road in Kenya.
24/7 roadside assistance anywhere in Kenya
24 hours a day, 7 days a week.
︁
Towing
On-demand towing anywhere in Kenya, anytime.
Accident rescue
Comprehensive accident rescue coordination including medical, security, extraction, and vehicle recovery services.
Breakdown support
Jump starts if your battery dies, tyre repair and delivery for punctured tyres, and fast response for any roadside issue.
Fuel delivery
Get fast support if you run out of fuel from our distributed network of responders.
On-demand security response
Security response and escort services if you're unsafe or in a traffic incident on the road.

What people are saying.

One phone call and within one hour my car was already being repaired at Nissan.
What could have been a very frustrating morning was all sorted by rescue.co's 24/7 call centre. One call and within one hour my car was already being repaired at Nissan. Time saving. Lifesaving.

David Seagon, JW Seagon Insurance, Rescue.co member

David Seagon, the Managing Director of JW Seagon, insurance brokerage in Kenya says rescue.co is time-saving and life-saving

MEMBER SERVICE

Air evacuation

Included in all memberships

Helicopter and fixed-wing/airplane evacuations for medical emergencies.

This optional add-on to any membership has you covered for urgent medical emergencies throughout East Africa.
24/7 assistance for urgent evacuations throughout East Africa
24 hours a day, 7 days a week.
Helicopter rescue
On-demand helicopter evacuation from tough to reach places throughout East Africa.
Fixed wing airplane rescue
From the widest distributed fleet of airplanes throughout the region.
Difficult to reach places
With rescues from mountain tops to the bush, we respond in some of the most challenging to reach locations.

What people are saying.

A crucial safety net for adventurers.
Rescue.co's air evacuation cover is a crucial safety net for Outdoorer's adventurers, ensuring peace of mind for all our travelers.

Robert Kamaru, Outdoorer Africa

MEMBER SERVICE

Business, service, and program integrations

Included in all memberships

Service and digital integrations for teams, businesses, apps, and large organizations.

Want to offer rescue.co services or packages to your members or clients? Integrate with our services or using our API.
A woman using a mobile phone to access an app integrated to the rescue.co API for safety features like an SOS button.
︁
Response and 24/7 emergency assistance for your team and customers
Our comprehensive suit of services provided to your clients through a co-branded service or app integration.
Emergency preparedness
Emergency planning and preparation for your business, team, or client groups.
Custom app for your team or customers
Let our team help you build and deploy a custom safety/SOS application for your team or customers - or use our API to build all of rescue.co's emergency response features into your existing applications.
API integrations
Distribute memberships, onboard customers, and provide all rescue.co safety SOS features inside your apps with the rescue.co API.
Secure real-time reporting and alerts
Track success and engagement through real-time data and alerts on your service or app integration.
︁
Mobility & logistics integrations
Provide safety and peace of mind to your remote teams or distributed logistics operations through a rescue.co integration.
︁
Insurance, insurtech, and financial services
If you provide (or would like to offer) rescue or medical cover to. your customers, integrate with rescue.co to deploy expert managed rescue services to your clients.
Safety and security applications
Integrated rescue services for any safety or security app through both membership-management and panic/SOS button integration with our API.
Rescue.co for Healthcare
Service packages for medical professionals, hospitals, and clinics that guarantee quality and timely transfers for your patients.
NGO/Government program implementation
Deploy expert rescue and emergency assistance services for your program or organization.

What people are saying.

Kenneth Micah, the Regional Manager of Bolt e-hailing taxi app for the East African Region talks rescue.co safety integration
Powering Bolt's safety features for years.
Rescue.co has been powering Bolt's safety features for years - the integrated backend of our in-app SOS button. They're who we rely on for the safety and peace of mind of our partners and customers.

Kenneth Micah, Regional Manager, Bolt

“Response through the touch of a button.
At Sendy we value our driver partners’ well being. Through our rescue.co integration, we provide our drivers with convenient and fast emergency response through the touch of a button."

Elizabeth Mithamo, Head of Operations, Sendy

Elizabeth Mithamo, Head of Operations at Sendy Kenya, talks about the safety benefits of integrating with rescue.co
Dr Jemimah, the founder of Wheels for Life initiative, speaks about the contributions of rescue.co to their donor-based program to save mothers and babies throughout Kenya
“Fantastic implementation partner.
Rescue.co is a fantastic program implementation partner, providing urgent rescue and transfer services, crucial to the success of our initiative to make sure that no woman dies while giving life”

Dr Jemimah, Founder, Wheels For Life

“Their service has been nothing but exceptional.
We have worked with rescue.co for more than one year and their service has been nothing but exceptional. They are super responsive in emergencies. Our riders provide delivery services with peace of mind because they know that rescue.co is there for them."

Priscilla Muhiu, General Manager, Glovo Kenya

Phriscilla Mahiu, General Manager of Glovo Kenya delivery platform, says rescue.co delivers peace of mind to their partners

Customize your membership

Select your preferences to see prices and sign up.

for you / family

Customize your family plan, and you can be covered today. Include

  • Yourself


  • Your partner or family


  • Your entire household

for your team

For corporate groups, teams, orgs including

  • SMEs


  • Startups & professional services


  • Corporate groups


  • Remote teams


  • Missions, NGOs, embassies

for your customers

Integrate rescue.co services and features into your business offering, program, or platform.

  • Safety applications


  • Logistics/mobility


  • Missions, NGOs, embassies


  • Insurance companies, insurtech and financial services


  • Healthcare providers