Privacy Policy


Welcome! And thank you for buying Rescue by Flare (“Flare”).

As you use Flare, you or other persons may share some data with us, like your name, location, contact details and this legal privacy agreement describes how we protect this data.

Your privacy is really important to us, and we do everything we can to keep it safe. Our lawyers asked us to include this privacy policy to tell you how we will keep your data safe, so please take a look through the information below and let us know if you have any questions. This policy can be found at


This privacy policy (the “Policy”) describes the information that Capsule Ltd. (“Capsule”) gathers from you when you purchase, use or benefit from Capsule’s services or products (“Flare”), how we use and disclose the information, and the measures we take to protect such information. By using Flare, you (the “You”) consent to the privacy practices described in this Policy. This Policy is incorporated into and subject to the applicable terms and conditions of Flare Ambulance Membership Program and terms defined in this Policy (in bold) shall have the same meaning as in the terms and conditions. Where there is a conflict between this Policy and the terms and conditions, this Policy shall take precedence.

When you use Flare, we may collect personally identifiable information during the course of using Flare. We refer to such user information as “Personal Information”.

Personal Information may include information such as name, email address, mailing address, mobile phone number, alternate mobile phone number, medical insurance coverage information and credit card or other billing information. Personal Information also includes date of birth, national ID, geographic area/location details, gender and health condition.

There are various ways that we receive Personal Information. You provide us with Personal Information when you purchase Rescue by Flare, use Flare when requesting an ambulance, speak to our dispatching staff, request assistance with services or documentation, send customer service-related requests and register yourself or your company on Flare. It also includes information that we collect from the devices you use when buying a membership or requesting for an ambulance. Personal Information will also include any information about other adults or children (for whom you must have appropriate legal responsibility or appropriate prior consent) that you provide to us.



Capsule will collect and process the following data:
Submitted information: This is information that you provide us when filling in forms, talking or by corresponding with us. It includes information that is provided when you request for medical and/ or ambulance assistance.
Geo-location data: Location information. When you use Flare, we collect the physical location data of where the calling is coming from.
Third Party Information. We work closely with third parties including, for example, sub-contractors in technical, payment services, insurance companies, credit reference agencies and advertising. We will notify you when it receives Personal Information from such third parties and the purposes for which we intend to use that information.
Cookies. We use cookies to distinguish you from everyone else. This helps us provide the best services and to improve and personalize your experience while using Flare.



We will use the information from you in the following ways:
To provide you the best emergency and membership services;
To improve the quality and design of Flare by developing new features, functionalities and services through analyzing your preferences in the way that you use Flare;
To send you communications and respond to customer service requests;
To allow you to share your location and information with us to allow for faster response and coordination with our ambulance partners.

We may use cookies and automatically collected information in the following ways:
To personalize Flare, such as remembering Personal Information so that you will not have to re-enter it on follow-up requests;
To provide customized advertisements, content, and information to you;
To monitor and analyze the effectiveness of our marketing activities; and,
To monitor aggregate site usage metrics such as total number of visitors and pages viewed.


Any Personal Information obtained by us will be kept confidential and not except as necessary under the following circumstances:
It is agreed that we have the right to disclose any personal information to any member within our company.
We shall disclose personal data where it is under a duty to disclose or share personal data in order to comply with any legal or regulatory obligation or request.
We disclose information that is needed to (i) take precautions against liability, (ii) protect from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

We protect the security of your information during transmission by using servers that have Firewall and Secure Sockets Layer (SSL) certificate installed, which encrypts information you input and prevents unauthorized access of such information to or from a private network in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology Security Techniques Information Security Management System-Requirements”.

The data that is collected is encrypted and securely transferred to, and stored at, a secure server located outside the Republic of Kenya. It may also be processed by staff operating outside the Republic of Kenya who work for us.

We use third party integrations like payment gateway API’s, such as mPesa, and these at times require secure information transfers that are governed by their policy. We may transfer data for these services as needed.

By submitting the Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that the Personal Information is treated securely and in accordance with this privacy policy.

You have the right to ask us not to process your personal data for marketing purposes.

We may, from time to time, contain links to and from other websites of other networks, advertisers, and affiliates (including, but not limited to, websites on which Flare is advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before submitting any personal data to these websites or use these services. For example, if you are using Flare, and click on a link to a hospital for more information, it will take you to that hospital’s website, which is not covered by this Policy, and likely has its own policy.

You will have the right to access information held by us, so as to correct, update or delete such information.

Any changes we make to this Policy in the future will be posted on this page and, where appropriate, notified to you.

Please contact us with any questions or comments about this Policy by email at .


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