We are recruiting a team of medics and operators. These individuals will be responsible for assessing, treating, stabilising, monitoring, and providing exceptional care to patients.

You will work closely with the Rescue.co Dispatch Centre to ensure coordinated, high-quality care from response through to handover.

The role requires strong clinical competency and a customer-service mindset. Patients, families, and healthcare professionals should be treated with empathy, dignity, professionalism, and respect throughout the patient journey.

This role operates as part of Rescue.co's standby ambulance model. The Medic and operators are assigned to a specific standby location and remains there with the assigned ambulance and crew while on duty, unless dispatched to a case or directed otherwise by Rescue.co.

This is an operational and clinical role. Successful applicants will be credentialed by Rescue.co to provide clinical services on Rescue.co partner ambulances at their approved level of clinical qualification. Employment remains with the partner ambulance provider.

Every day, our dispatch systems connect people in urgent need with medical, security, and roadside assistance, faster, smarter, and with more reliability than ever before. Today, our platform coordinates the largest network of ambulances, security, air evac and roadside responders in East Africa.

As a Dispatch Centre Roadside Agent, you are both the first point of contact and the coordinator of roadside assistance cases. You will handle incoming calls from customers in need and take full ownership of each case from initial intake to resolution by dispatching and coordinating the appropriate roadside service providers. You will help problem solve roadside and vehicle issues from our 24/7 emergency call centre, and collaborate with your medical and response colleagues on resolving emergencies.

You will be calm under pressure, highly organized, and action-oriented, ensuring every customer receives fast, reliable, and professional roadside support.

This role requires strong communication, quick decision-making, and the ability to manage multiple cases simultaneously while maintaining accuracy and empathy.

The Dispatch Centre Manager will lead and optimise the performance of dispatch agents, ensuring exceptional customer experiences and operational efficiency.

This role drives service excellence, making sure every interaction meets performance targets and SLAs. You'll oversee team performance through coaching, training, and resource allocation, while continuously analysing dispatch and call centre metrics to spot trends, fix bottlenecks, and push improvements. You'll also manage the dispatch team including the dispatchers and shift supervisors, managing their schedules, running team meetings, and coaching the dispatchers through 1:1 meetings.

Please submit a one-page PDF CV. Highlight the most relevant experience within a single page. CVs longer than one page will not be reviewed.

As an Emergency Dispatch Call Taker, you are the first voice our customers hear in an emergency. You will be calm in difficult situations, the voice of reassurance, and the critical first step in delivering lifesaving assistance.

You will coordinate, communicate, and control the flow of information and action between people in distress, responders, and hospitals, ensuring timely and effective outcomes.

This role requires quick thinking, empathy, and strong communication skills. A medical background is an advantage but not required. What matters most is your ability to handle high-pressure situations, comprehend various types of phone communications and diverse information sets, understand what is known or not known about a situation, and make fast, accurate decisions to help guide callers with professionalism and care.

Experience level: entry level university graduates to 2+ years of customer service or call centre experience.

As an Emergency Dispatch Shift Lead, you keep operations running smoothly during your assigned shift. You support the Dispatch Centre Manager in overseeing dispatch decision-making and protocol adherence, but most importantly, you are responsible for how each case is handled during your shift, and making sure every caller gets an exceptional experience. You're the person dispatchers turn to for real-time guidance and problem-solving.

The environment is high-pressure and fast-paced. You'll need to make quick decisions, adapt on the fly, handle emergencies, support the dispatch team as they handle cases, and run clean handovers between shifts.

This role is critical to Rescue.co's commitment to operational excellence. You'll play a pivotal part in hitting team goals while building a collaborative, high-performing culture on the floor.

Rescue.co builds technology that saves lives. Our platform coordinates the largest network of ambulances, security, air evac and roadside responders in East Africa, connecting people in urgent need with help faster and more reliably than ever before.

As a Medical Dispatcher, you'll provide clinical support across our emergency operations. You'll coordinate medical transfers and high-acuity rescues, making sure every patient gets the right level of care from the first call through to hospital handover.

This role needs advanced medical knowledge, especially in maternity, neonatal, and trauma cases. You'll guide patients, ambulance teams, and hospital teams on our protocols with calm authority, and you'll need to pick up new systems and standards fast.

You'll also support complex incidents by delivering effective pre-arrival care, coordinating resources safely, and assisting with inter-hospital transfer communication.

We're hiring a Customer Engagement Associate to be the voice and heart of our service for individual members. You'll be the first touchpoint when someone needs assistance, from a basic membership question to a high-stress situations.

The role blends relationship management, operational coordination, and frontline support. If you're calm under pressure, naturally empathetic, and enjoy real-time problem solving, we'd like to meet you.

Note: This role is based full-time at our Nairobi office. We do not offer hybrid or remote options.

The Account Manager role sits at the heart of our Customer Success team and is critical to our retention and expansion goals. You will be the face of Rescue.co for your assigned portfolio of corporate clients — the person they trust to get value from the product, navigate challenges, and grow with us over time.

Note: This role is based full-time at our Nairobi office. We do not offer hybrid or remote options.

We are recruiting energetic, professional, and people-centered medical responders to support event medical coverage for various events, gatherings and outings.

This is a part-time, occasional contract position with a limited time commitment — a great way to test out working with Rescue.co and get to know our team without locking in continuous hours. That said, event availability is required for at least some events, so schedule flexibility is a must.

Starting with several events in June and July, we will call upon these medics to join events, represent our brand, and assist with medical event duties — helping clients who are dehydrated, treating minor injuries, checking in on attendees, and sharing about our work and offerings.

This role is fun and social, with exposure to interesting activities and events. It's a great chance to learn new skills, enjoy a light atmosphere while contributing to our mission, and meet the wider Rescue.co team.

Join the field operations team in expanding and strengthening Rescue.co's lifesaving emergency response network.

You will meet with and help recruit and onboard new service providers (ambulances, road rescue teams), ensuring compliance with operational standards through account setup, training, and technology installation. You'll conduct regular inspections and audits, and travel to engage with partners to help your team maintain high service delivery standards throughout our network.

The role also involves continuous improvement of onboarding and partner engagement, monitoring partner performance, and reporting key outcomes to your managemer. It requires a proactive, organised professional with strong communication skills and a commitment to consistency, integrity, grit and effective partnership management.